Our standard policy requires a two-night deposit at the time of booking, fully refundable up to 21 days before arrival; deposit is forfeited with less than 21 days’ notice.

Our Designed Experiences are carefully curated to frame a holistic approach to your wellness goal, but we understand that some of the services and treatments might not appeal to every guest. A Wellness Guide will work with you to adjust your experience to meet your individual needs.

Yes, a Wellness Guide can connect you with experts to personalize a diet or customize a fitness program.

You may arrive at 8 am; your room may not be ready until 3 pm. Pack exercise wear in a carry-on for a quick start. Meet with a Wellness Guide. Lunch is included with early arrival. Check-out of your room is at noon, however you can stay on the property until 5pm with lunch being the last meal.

We recommend your stay at Canyon Ranch be a time for you to relax and make room for self-care, so we do not have a designated business center. However, if you must work while at our resorts, wi-fi is available everywhere on property. Please be mindful of our cell phone policy, which restricts cell phone use to your room, your patio, or designated cell phone areas.

Tucson:

We provide complimentary van transportation to and from Tucson International Airport. Email or call (844) 772-8435 with flight details 48 hours in advance. For Phoenix Sky Harbor Airport, contact us for options.

Lenox:

We provide van transfers for Albany International Airport, Bradley International Airport, or the Albany train station. Please call (800) 326-7100 or email at least 72 hours in advance with your details.

Woodside:

If you’re flying into Norman Y. Mineta San José International Airport or San Francisco International Airport, please call (855) 277-8877 or email 48 hours in advance for transportation recommendations.

Each Designed Experience includes premium services that are unique. If you have a family member who wants to attend but does not want the same services (or any services) we have special double occupancy rates. Please contact an experience consultant at 866-494-9279 to secure your special rate.

Alcohol may be served at special, pre-arranged events for group guests, homeowners, and members. Alcohol is available for purchase at the Javelina Cantina in Tucson, the Culinary Rebel in Lenox, and the Hideaway in Woodside on limited days and for limited hours. Alcohol is prohibited from being brought into the dining outlets, pool areas, and the spa. Guests may bring and enjoy alcohol responsibly in the privacy of their rooms or order in-room delivery of select wine and spirits.

No tipping, please. We don't want you to worry about anything while you are our guest or feel like you need to carry around your wallet, so we are a no-tipping resort.

Many of our services and treatments qualify for HSA reimbursement. Unfortunately because we are a resort, we are not able to directly charge your HSA card, but we can provide an itemized bill at your request.